We take the security of your data seriously. Trust Effortless Help’s enterprise-level security to keep your data secure and meet your compliance requirements. We have developed a comprehensive security infrastructure to ensure that client information is held in strict confidence, supported by stringent protocols and practices.
When developing and documenting client processes, we work closely with each account to jointly determine which data and systems will be handled by the Effortless Help team.
Effortless Help’s data security infrastructure segments physical, electronic, and human security to provide a comprehensive set of safeguards for client data. This process has been developed in conjunction with industry experts and is continuously reviewed and refined.
How we maintain our data security infrastructure:
HUMAN
Our human security systems include:
- Security Policy: Effortless Help reviews any incident immediately and this policy overall on a quarterly basis.
- Confidentiality Agreements: Each employee executes nondisclosure agreements directly with Effortless Help.
- Management: Effortless Help managers are trained to monitor / coach teammates on proper security procedures.
- Ongoing Training: Effortless Help ensures each employee is sensitized to client security needs and trained in how to meet those needs. This includes phishing testing and training to provide real-world examples of how to identify threats.
INFORMATION
Our information security systems include:
- Endpoint Management: Devices connected to Effortless Help and client networks are kept up to date with security software and hardware, including tight controls on files and data. Devices are monitored to detect and respond to threats, including ransomware and malware.
- Single Sign-On: Session and end-user authentication.
- Password Management: Effortless Help has a secure password management infrastructure that secures all logins. Access is based on single sign-on to each employee’s primary account.
- Cloud Security: All core applications are industry-leading, cloud-based platforms based in US data centers with complete backup and redundancy.
- IP Restrictions: Effortless Help leverages IP login restrictions to limit access to known IP addresses.
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Our mission is to empower businesses by providing seamless support, leveraging advanced systems, and delivering unparalleled management.