Privacy Policy
Last updated: 11 November 2026.
Effortless Help uses this website to explain its services, receive business enquiries and website chat messages, and arrange discovery calls. This notice describes information handled through those activities. Arrangements for information we handle while providing VA or specialist services are confirmed with the client as part of that engagement.
Information you provide
When you enquire, use website chat, book a call or contact us, you may provide your name, email address, phone number, organisation, appointment details and the tasks or services you would like help with. We also receive the messages and other information you choose to send us, including your website chat messages.
Please share only what we need to understand your request. Do not put passwords, payment-card details, identification documents or sensitive client records in the website enquiry form or chat.
How we use it
We use enquiry, website chat and booking information to:
- Understand your request and respond to you.
- Arrange, confirm and manage discovery calls.
- Discuss suitable services, scope and payment options.
- Keep the related contact, conversation and follow-up records organised.
- Operate the website and its enquiry, chat and booking tools, investigate problems and respond to misuse.
An enquiry, chat message or call booking is not an opt-in to unrelated marketing email or text campaigns. If we offer a separate marketing subscription, we will explain it at the point of collection.
Who handles the information
Information is available to the team members who handle your enquiry, chat, appointment or agreed services, and to the software providers used for those activities.
Our website uses HighLevel/LeadConnector for enquiry forms, website chat and its messages, bookings and contact management. Communication and calendar tools used to respond to you also process the information needed for that communication. These providers process data under their own applicable terms and their arrangements with Effortless Help. You can read HighLevel's privacy information.
We may disclose information where required by applicable law or a valid legal process, or where necessary to address fraud, misuse or a security incident. We may also share information when you direct us to do so.
Website and browser information
Website hosting and embedded form, chat or booking tools can process technical information such as an IP address, browser/device information and service logs when delivering those tools. They can also use cookies or similar browser storage for their functions. Your browser provides controls for cookies and storage; restricting them can affect embedded features.
Linked websites and services have their own privacy information. Contact us if you would like more information about the tools used for your enquiry, chat or booking.
Retention and your requests
Enquiry, chat, appointment and related business records are retained according to their purpose and applicable recordkeeping requirements. Contact us to ask about the information we hold, its retention, or to request access, correction or deletion. We may need to verify your identity and retain records required for an ongoing service, a dispute or applicable legal obligations. We will handle requests in accordance with applicable law.
You can tell us if you no longer want follow-up about your enquiry. Any separate marketing subscription will provide a way to opt out.
Contact and updates
For questions or requests about privacy, contact [email protected] or 404 999 2403. Please describe your request without including passwords or other sensitive credentials.
When this notice changes, the revised version and its update date will appear on this page.